Telehealth Appointments

What is telehealth?

Telehealth is a virtual option for seeing your therapist without going to their office. You can have a telehealth visit online using your computer, tablet, or smartphone. Telehealth also allows you to send messages with your therapist safely.

Your telehealth appointment is protected by privacy rules.
Telehealth visits are just as private as meeting with a therapist face to face.
Telehealth is safe. You will use a computer, tablet, or phone to speak with your therapist during your telehealth visit. Your information is secure, just like when you visit your therapists ’s office.

Are telehealth visits private?

How do I prepare for a virtual appointment?

Make a list of things you want to talk about. Keep paper and a pen close to take notes during the visit.
Ask for accommodations if needed (screen reader, closed captioning, or other help).
Choose a quiet place with good access to the internet. Make sure you are comfortable and can talk openly.
Test your technology. Make sure your internet and the device you are using for the visit works well.
Keep your camera stable. Put your computer on flat surface or use a device to hold up your phone or tablet.
Check sound by testing your speakers or earphones and adjust the volume if needed.
Shut down other applications on your device to increase internet speed.

Camera

This button controls your camera. When you see a slash through it, that means your health care provider cannot see you.

Microphone

This button controls your microphone. When you see a slash through it, that means your health care provider cannot hear you.

Chat

When you click this button, a chat box will open up. The chat box lets you type and send typed messages.

End

This button is usually red. Clicking on it will end your telehealth video meeting.